Quality and Environmental Policy

Our Commitment

Luctel Telefonia e Informática, a provider of preventive and corrective repair services for smartphones, tablets, and laptops to individual and corporate clients, utilizes a Quality and Environmental Management System to fulfill its mission of keeping people and businesses connected, as well as protecting the environment, with the goal of being Brazil’s leading technical support provider by utilizing cutting-edge technology and a forward-looking vision, always aligned with its strategic objectives. The company, together with its employees, is committed to:

• To meet and enhance the satisfaction of customers and stakeholders, prioritizing transparent communication and maintaining negotiations that are flexible to meet customer needs;
• Identify and manage significant environmental impacts through a commitment to environmental protection, including pollution prevention and the responsible use of production resources;
• To foster a culture of continuous improvement by working with empathy, respect, and cooperation to enhance the processes of the Quality and Environmental Management System;
• Comply with the laws applicable to Luctel, including the General Data Protection Law (LGPD), and meet the requirements applicable to Quality and Environmental Management Standards.

Senior management leads the implementation of this policy and reviews it periodically to ensure its effectiveness. This policy is our core commitment to quality and the environment. It is communicated to and understood by everyone in the organization and is available to relevant stakeholders.