What Sets Us Apart
What Sets Us Apart
Luctel has several unique strengths that set it apart in the market. With an unwavering commitment to quality, efficiency, and customer satisfaction, we ensure that every service is delivered with excellence.
Differentials
Why Choose Luctel
See below for our key strengths, which make us the ideal choice for your company.
Free collection and delivery
We offer a free pickup and delivery service, providing convenience and saving our customers time by ensuring that their devices are repaired without them having to leave the office. Excludes Starlink.
Own laboratory
We have our own laboratory, equipped with cutting-edge technology and advanced tools, allowing for accurate diagnoses and efficient repairs, ensuring quality and speed of service.
No obligation quote
Request a no-obligation quote and get a clear and transparent estimate of the cost of the repair. No surprises, you know exactly how much you will pay before authorizing the service.
Nearly 25 years of experience in the market
With nearly 25 years of experience, we have accumulated the knowledge and expertise that ensure the quality of our repairs. Our history is a testament to the trust our customers have placed in us over the years.
6- to 12-month warranty
All of our services and parts come with a 6- to 12-month warranty, providing you with peace of mind. If the problem recurs, we’ll fix it at no additional cost.
Repair and delivery within 7 working days
We understand how important your devices are to your daily life, which is why we perform repairs and deliver them within 7 business days, minimizing wait times and disruptions to your activities.
Invoicing
We offer flexible and customized billing options, making it easier for businesses to pay, while always seeking the best financial solution for each situation.
Reverse logistics
We practice reverse logistics by collecting and recycling old equipment and defective parts, thereby contributing to sustainability and reducing our environmental impact.
Practice in B2B service
We have extensive experience in serving companies, providing fast and effective solutions that guarantee the continuity of corporate operations, with optimized processes and personalized service.
Defined Processes and SLAs
Our processes are well-structured, and we have clearly defined Service Level Agreements (SLAs) in place to ensure that all requests are handled promptly and efficiently.
Level IV specialized technical team
Our technical team is made up of highly qualified and specialized professionals, capable of carrying out complex repairs and offering high-level technical solutions.
Trust and security
We prioritize trust and security in all our services. From service to delivery, we treat our customers and their devices with the utmost care and professionalism.
Protection Kit for iPhones and Smartphones
After your iPhone or smartphone is repaired, you’ll receive a Protection Kit that includes a TPU case and a screen protector, ensuring additional protection for your devices and extending their lifespan.
We only work with original parts
We use only genuine parts for repairs, ensuring the quality, durability, and proper functioning of the devices, in accordance with the manufacturers' specifications.
Service for all of Brazil with free collection and delivery via Correios
We serve businesses throughout Brazil, offering free pickup and delivery through Correios, ensuring that everyone can take advantage of our services, regardless of location. Except for Starlink.
Certified company
We are Brazil's first technical service provider certified to ISO 9001, ISO 14001, and LGPD.
Committed to quality in our services and products, we hold ISO 9001 certification. In our relentless pursuit of responsible business practices, we hold ISO 14001 certification, which pertains to environmental management. And to ensure greater security for our customers, we hold LGPD certification.
Exclusive service for businesses
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