Quality Policy
Luctel Telefonia e Informática, a provider of preventive and corrective repair services for smartphones, tablets and notebooks for individual and corporate clients, uses the Quality and Environmental Management System to fulfill its mission of keeping people and companies connected, in addition to protecting the environment, aiming to be the best technical assistance in Brazil, using cutting-edge technology and a vision of the future, always aligned with its strategic objectives.
The company, together with its employees, is committed to:
- Meet and increase customer and stakeholder satisfaction, valuing transparent communication and maintaining flexible negotiations to meet customer needs;
- Identify and control significant impacts on the environment through a commitment to its protection, including pollution prevention and the conscious use of productive resources;
- Consolidate the culture of continuous improvement by working with empathy, respect and cooperation in improving the processes of the Quality and Environmental Management System;
- Comply with the legislation applicable to Luctel, including the General Data Protection Law (LGPD) and comply with the requirements applicable to the Quality and Environmental Management Standards.
Senior management leads this policy, reviewing it periodically to ensure its effectiveness. This policy is our core quality and environmental promise. It is communicated and understood by everyone in the organization and is available to relevant stakeholders.
We are the first certified technical assistance in Brazil
