Services Offered
Over the years, Luctel has developed a unique and highly qualified work methodology. We are recognized for our excellence in specialized level IV technical assistance services, with advanced hardware and software repairs for smartphones, tablets, optiplex and notebooks from the main brands on the market (Apple, Samsung, Motorola, LG, Xiaomi, Dell, HP, Acer, Lenovo, Asus, among others).
CORRECTIVE MAINTENANCE
We work directly to repair the problem in order to correct and ensure that communication is resumed according to the customer's needs.
We are specialists in direct repairs, we have extensive experience in all types of repairs, our team acts surgically on the problem, thus minimizing the cost of the repair and the time spent on assistance. We have cutting-edge technology, which allows us to always act assertively in repairs and thus quickly restore connectivity.
PREVENTIVE MAINTENANCE
A package of preventive services, which aims to reduce the amount spent by customers on corrective maintenance, through a monthly assistance plan.
In order to keep your equipment in good working order, we work with preventive maintenance, so that we can carry out periodic reviews on your company's or family's equipment, in order to minimize and/or avoid unwanted surprises, such as system failures, charging, faulty batteries, lack of audio or even possible wear and tear due to time of use.
BUSINESS SERVICES
The best repair services for electronic devices with the best prices and conditions to meet your company's demands.
Through planning and considering the importance of keeping people and companies connected, Luctel has developed a unique way of operating and serving companies of all sizes, with functional logistics, payments in line with corporate policies, defined SLA, individual budgets, individual control and tracking, specialist consultants, among other advantages developed so that you and your employees have the best experience when dealing with your equipment.
Solutions for various issues, regarding demands generated by non-compliance, or even accidents, in the use of cell phones. In addition to providing user support services.
Our services range from unlocking, software updates, screen replacement, replacement of components such as connectors and readers, to restoration of complex boards and circuits.
The specialized workforce is maintained and updated with training, which guarantees a differentiated service provision, with the capacity to offer the best and innovative solutions for each of your needs.
We provide the market with a package of services that will bring peace of mind and security to our customers. We offer differentials that make a difference throughout the entire process.
Through transparent, in-depth communication and broad technical knowledge, we value the speed at which information is presented to our customers. We favor the efficient management of your cell phone, smartphone, tablet, notebook and Dell Optiplex fleet.
We remain a reference in the market by valuing ethical, honest and transparent decisions, mainly because we love what we do.