{"id":4318,"date":"2022-12-20T12:02:54","date_gmt":"2022-12-20T15:02:54","guid":{"rendered":"https:\/\/luctel.com.br\/?page_id=4318"},"modified":"2025-05-23T10:57:18","modified_gmt":"2025-05-23T13:57:18","slug":"politica-de-calidad","status":"publish","type":"page","link":"https:\/\/luctel.com.br\/es\/politica-de-calidad\/","title":{"rendered":"POL\u00cdTICA DE CALIDAD"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4318\" class=\"elementor elementor-4318\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9e4ddd e-flex e-con-boxed e-con e-parent\" data-id=\"d9e4ddd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4c93886 e-con-full e-flex e-con e-child\" data-id=\"4c93886\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bcc2ff elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6bcc2ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;bounceInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Calidad y Medio Ambiente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa9c1d1 elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"aa9c1d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;bounceInLeft&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d2510 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"44d2510\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Luctel Telefonia e Inform\u00e1tica, proveedora de servicios de reparaci\u00f3n preventiva y correctiva de smartphones, tablets y notebooks para clientes individuales y corporativos, utiliza el Sistema de Gesti\u00f3n de Calidad y Medio Ambiente para cumplir su misi\u00f3n de mantener personas y empresas conectadas, adem\u00e1s de proteger el medio ambiente, buscando ser la mejor asistencia t\u00e9cnica de Brasil, utilizando tecnolog\u00eda de punta y una visi\u00f3n de futuro, siempre alineada a sus objetivos estrat\u00e9gicos.<br \/>La empresa, junto con sus empleados, se compromete a:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96fdd2f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"96fdd2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Satisfacer y aumentar la satisfacci\u00f3n de los clientes y partes interesadas, valorando la comunicaci\u00f3n transparente y manteniendo negociaciones flexibles para satisfacer las necesidades de los clientes;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Identificar y controlar los impactos significativos sobre el medio ambiente a trav\u00e9s de un compromiso con su protecci\u00f3n, incluyendo la prevenci\u00f3n de la contaminaci\u00f3n y el uso consciente de los recursos productivos;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Consolidar la cultura de mejora continua trabajando con empat\u00eda, respeto y cooperaci\u00f3n en la mejora de los procesos del Sistema de Gesti\u00f3n de Calidad y Ambiental;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cumplir con la legislaci\u00f3n aplicable a Luctel, incluida la Ley General de Protecci\u00f3n de Datos (LGPD) y cumplir con los requisitos aplicables a las Normas de Gesti\u00f3n de Calidad y Medio Ambiente.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bedbc6b elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"bedbc6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La alta direcci\u00f3n lidera esta pol\u00edtica y la revisa peri\u00f3dicamente para garantizar su eficacia. Esta pol\u00edtica constituye nuestra principal promesa de calidad y medio ambiente. Es comunicada y comprendida por todos en la organizaci\u00f3n y est\u00e1 disponible para las partes interesadas pertinentes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-043a5b3 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-image\" data-id=\"043a5b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_mouse&quot;:&quot;yes&quot;,&quot;motion_fx_tilt_effect&quot;:&quot;yes&quot;,&quot;motion_fx_tilt_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;_animation&quot;:&quot;bounceInRight&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"653\" height=\"655\" src=\"https:\/\/luctel.com.br\/wp-content\/uploads\/2025\/03\/politica-de-qualidade.webp\" class=\"attachment-full size-full wp-image-7682\" alt=\"\" srcset=\"https:\/\/luctel.com.br\/wp-content\/uploads\/2025\/03\/politica-de-qualidade.webp 653w, https:\/\/luctel.com.br\/wp-content\/uploads\/2025\/03\/politica-de-qualidade-300x300.webp 300w, https:\/\/luctel.com.br\/wp-content\/uploads\/2025\/03\/politica-de-qualidade-150x150.webp 150w\" sizes=\"(max-width: 653px) 100vw, 653px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-545ab2a e-flex e-con-boxed e-con e-parent\" data-id=\"545ab2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae67ac2 elementor-widget elementor-widget-heading\" data-id=\"ae67ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Somos la primera asistencia t\u00e9cnica certificada en Brasil<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41c6ae4 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"41c6ae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1004\" height=\"212\" src=\"https:\/\/luctel.com.br\/wp-content\/uploads\/2025\/03\/certificacoes.webp\" class=\"attachment-full size-full wp-image-7676\" alt=\"\" srcset=\"https:\/\/luctel.com.br\/wp-content\/uploads\/2025\/03\/certificacoes.webp 1004w, https:\/\/luctel.com.br\/wp-content\/uploads\/2025\/03\/certificacoes-300x63.webp 300w, https:\/\/luctel.com.br\/wp-content\/uploads\/2025\/03\/certificacoes-768x162.webp 768w\" sizes=\"(max-width: 1004px) 100vw, 1004px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9c9cb0 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"c9c9cb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"456\" height=\"426\" src=\"https:\/\/luctel.com.br\/wp-content\/uploads\/2025\/03\/certificacoes2.webp\" class=\"attachment-full size-full wp-image-7677\" alt=\"\" srcset=\"https:\/\/luctel.com.br\/wp-content\/uploads\/2025\/03\/certificacoes2.webp 456w, https:\/\/luctel.com.br\/wp-content\/uploads\/2025\/03\/certificacoes2-300x280.webp 300w\" sizes=\"(max-width: 456px) 100vw, 456px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica da Qualidade e Ambiental A Luctel Telefonia e Inform\u00e1tica, prestadora de servi\u00e7os em consertos preventivos e corretivos de smartphones, tablets e notebooks para clientes f\u00edsicos e jur\u00eddicos, faz o uso do Sistema de Gest\u00e3o da Qualidade e Ambiental para cumprir a miss\u00e3o de manter pessoas e empresas conectadas, al\u00e9m de proteger o meio ambiente, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"disabled","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"disabled","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"disabled","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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